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Director of Customer Success
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Job Requirements
- 7+ years in Customer Success, Account Management, or post-sales leadership
- 3+ years managing Customer Success or Account teams
- Direct ownership or accountability for retention and expansion revenue
- Experience operationalizing marketing or go-to-market frameworks within customer accounts
- Strong understanding of SaaS retention metrics (NRR, GRR, churn, expansion)
- Comfort presenting performance data to executive stakeholders
- Highly data-driven decision-making.
- Preferred Experience
- Experience in usage-based or marketplace-driven business models
- Exposure to client-facing analytics and ROI storytelling
- Experience deploying campaign-based engagement strategies at scale
- Background in hospitality, entertainment, gaming, or loyalty ecosystems
- Experience building CS functions in Series A–C environments
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
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