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Wrapbook

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure.

Customer Success Lead – AI and Automation

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

$110.4K - $174.4K / year

Bachelor DegreeEnglish

Job Description

• Conduct structured time and workflow audits across Success and Support • Identify high-impact, repeatable manual workflows • Map processes end-to-end including inputs, decisions, and exceptions • Design and launch AI-assisted workflows used consistently by CSMs • Quantify and validate annualized hours saved • Identify leading indicators in a consumption-based model • Run structured micro-pilots to validate signal usefulness • Translate mapped workflows into AI-ready playbooks • Build and deploy automations directly using Salesforce Flow, Zapier, Airia, Pendo, or similar platforms • Partner directly with frontline CSMs and Support teams

Job Requirements

  • Experience in Customer Success Operations, Business Operations or RevOps, process improvement or automation, AI-enabled workflow design, or product or program management in operational environments.
  • Strong communication and cross-functional partnership skills.
  • Comfort with mapping workflows in detail and running structured experiments.
  • Technical fluency and ability to execute on automation design in partnership with technical teammates.

Benefits

  • Unlimited Paid Time Off
  • Work from anywhere in Canada and USA
  • Health and Dental benefits
  • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
  • Up to 2% matching RRSP / 401K
  • Learning and Development opportunities
  • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

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