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Role Description

We're looking for our first Customer Growth Manager to own relationships with our high-value & high-opportunity practices and ensure top accounts get off to a great start. You’ll be the friendly face of BeamReaders externally, the voice of our customers internally, and the person who directly engages practices with the aim of increasing case volume.

You will spend most of your time on the phone building relationships, onboarding new large practices, and having genuine conversations about how BeamReaders fits into customers’ workflow. You’ll also be the liaison between customers looking for custom services or contracts and our business/radiology teams. Occasionally you may be involved with partnerships and joint sales programs. When you're not talking to customers, you'll help us turn what you're learning into marketing content that resonates.

This is a roll-up-your-sleeves role on a small team poised for rapid growth. If you are looking to step into a role with clear processes and a playbook to follow, this will not be a good fit. However, if you can help craft the playbook, spot opportunities, and proactively go after them, you'll thrive here.

What You'll Do

• Customer Engagement (80%)
• Serve as primary contact for top accounts to build relationships, understand their workflows, and resolve barriers to sending more cases
• Own onboarding for new, large practices, with special focus on multi-location and high-volume-potential accounts
• Proactively reach out to practices that have gone quiet or aren't submitting cases regularly, which may involve candid feedback and direct conversations
• Coordinate technical/clinical conversations with our team and/or partners when needed
• Assist in defining and tracking account health, activity patterns, and growth opportunities
• Promote new products/service offerings to existing customer base as relevant
• Be the "voice of the customer" to relay feedback, pain points, and insights to inform our product strategy, marketing messages, and content
• Marketing Support (20%)
• Assist in creating customer-facing content (emails, social posts, blogs, case studies, knowledge base articles) and help manage social media
• Support execution of marketing initiatives and launches as needed

Qualifications

• Have 2-4 years of customer success, account management, or sales experience at a smaller B2B SaaS company, agency/consultancy, startup, or related field
• Are energized by customer conversations and you genuinely enjoy building relationships and solving problems
• Are comfortable with “getting past the front desk” and professional persistence
• Can toggle between customer calls and marketing tasks without losing momentum
• Write clearly and can turn complex information into simple, benefit-focused language
• Ability to work autonomously with a bias towards action and results
• Are familiar working within CRM systems like Pipedrive, HubSpot, or Salesforce

Requirements

• Healthcare, dental, or medical SaaS background
• Experience growing product consumption or usage metrics in a previous role
• You've managed branded social media or created customer-facing materials
• Experience with marketing automation platforms and/or email automation
• 4-year degree

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

To Apply, Send Over:

• Your resume
• A note (~2-3 paragraphs) answering: "Tell us about a time you had to have an uncomfortable conversation with a customer. What happened? What did you learn?"

Preferred remote locations include candidates located in:

• CA
• WA
• TX
• AR

While this is a remote position, proximity to the Coachella Valley/Morongo Basin, CA for the ease of occasional in-person meetings/working sessions is a plus.

Don’t meet all the requirements? Some of our best hires didn’t check all the boxes at the time either. If this role sounds energizing but your background doesn’t quite line up, we encourage you to apply.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.