• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization. • Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions. • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity. • Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate. • Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities. • Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite). • Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing. • Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.