FMG
Helping advisors grow their business through extraordinary marketing.
Customer Success Coordinator
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2011H1B No SponsorCompany SiteLinkedIn
Location
Alabama + 23 moreAll locations: Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, New Hampshire, New Mexico, North Carolina, Ohio, Michigan, Minnesota, Missouri, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin
Posted
24 days ago
Salary
$35.4K / year
High School2 yrs expEnglish
Job Description
• Clear and professional communication with subscribers via phone, email, and video conference to collaborate on building their website
• Adapt your approach to a wide range of subscribers, from those who are more “hands-on” to those who want more guidance and support
• Build subscribers’ websites using our proprietary content management system (CMS)
• Notate your work in our client relationship management software (Hubspot)
• Manage your calendar and schedule with a workload of 30+ projects
• Set proper expectations with subscribers throughout the setup process, keeping them on target and within the expected timeframe
• Work closely with other departments (Fulfillment, Domains, Copywriting and Front End Devs) to accomplish tasks related to building or launching websites
Job Requirements
- Prior Customer Service or Support experience
- Time Management
- Professional oral and written communication skills
- Highly organized
- Self driven
- An eye for design
- Project management experience is preferred
- CRM experience is a plus
Benefits
- Generous paid holiday schedule
- Comprehensive paid time off policies covering vacation, sick days, parental leave, and bereavement leave
- Medical with $0 co-pay
- Telehealth plan
- Dental
- Vision
- Health Savings Account (HSA) with generous employer contributions
- Flexible Spending Accounts (FSA)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Company-paid Short & Long Term Disability coverage
- Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement
- Work computer equipment provided
- Fun in-person and virtual events
