• Ensure quality and timely benefit/eligibility verifications along with the management of client enrollment and credentialing for multi-specialty medical professional services • Responsible for the verification and eligibility of patient health insurance benefits via external insurance web portals or over the phone • Responsible for authorization submission as needed based on patient's health insurance requirements • Assures all insurance information has been completely and accurately obtained • Documents all pertinent insurance eligibility information • Documents information given or received to support actions taken on insurance issues • Assures all authorization information is documented completely and accurately for claims processing • Review, evaluate and assist in creating processes and workflows for future benefit and authorization teams • Monitor authorization exceptions to ensure timely claim billing • Communicate with clients regarding authorization or eligibility issues or trends • Assist external departmental personnel in strategically critical issues as the need arises