The Role

We’re seeking an Implementation Consultant to join the Customer Success organization at Order.co and own the onboarding and implementation experience for newly signed customers. This role is critical to setting customers up for long-term success by ensuring a smooth, timely, and value-driven launch on the Order.co platform.

Reporting into Customer Success leadership, the Implementation Consultant will serve as the primary guide for customers during their early lifecycle, leading them through a structured implementation process across multiple milestones. You’ll combine project management discipline with a highly consultative approach, helping customers translate their business needs into effective platform configuration, workflows, and best practices.

As the subject-matter expert during implementation, you’ll partner closely with customers to drive early adoption, accelerate time-to-value, and empower them to confidently place orders and realize impact as quickly as possible. You’ll also act as a strong customer advocate internally, collaborating with Product, Engineering, and cross-functional teams to surface insights, unblock challenges, and continuously improve the implementation experience. Above all, this role plays a foundational part in driving long-term customer satisfaction, adoption, and retention at Order.co.

Responsibilities

• You will be responsible for kicking off, setting up and training newly signed Customers on Order.co platform functionality, setting them up for long-term buying success
• You will project manage your Customer through 6 project milestones, empowering them to place orders and experience the value of the Order.co platform as soon as possible
• You will be an expert consultant in our core functionality and best practices, guiding Customers with varying needs to their desired outcomes.  
• The ideal candidate is goal- and timeline-oriented and meticulous in seeing through tasks to completion.
• As a Consultant to the Customer, you will: 
• • Listen, ask questions, discover needs, and make recommendations
  • Have an agenda for weekly calls, send clear post-call recaps and calls to action
  • Utilize project management tools to keep yourself and your Customer on track and on time 
• You will assist with extension projects for existing Customers that help drive adoption and usage 
• You will be a Customer advocate and liaise with Product, Engineering, and company leadership to ensure that product development meets or exceeds client expectations

Qualifications

• You’ve got 2+ years of successful implementation and/or project management experience in a SaaS and/or eCommerce organization under your belt.
• You enjoy and would consider yourself a pro at engaging with end-users, management, and C-Suite personnel in a professional and personable manner.
• You love staying organized and never missing deadlines. Checking tasks off is your jam and going above and beyond is your peanut butter.
• You’re a self-starter. You don’t wait to be told what to do, rather you forge forward making the best decisions possible given what you know.
• You’re not afraid to dig deep and ask questions so you understand the “why”.
• You leverage tools and reporting to understand and communicate your Customer’s needs.
• You are a team player that can work independently. We are a close company that works together and we value each other’s ideas. We regularly support one another to ensure the success of our team and our customers.

What You’ll Receive

• A competitive compensation package including base as well as stock options
• The opportunity to grow within the overall Customer Success organization
• Employer-sponsored 401(k) including an employer match
• The opportunity to develop and perform in a fast-paced environment alongside a stellar team
• Flexible time off and remote work policies
• Robust medical, dental, vision, and wellness benefits
• Generous leave policies and support for new and current parents
• The anticipated annual salary range for this role is $80,000-$100,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.