rockITdata

The Contact Center Specialist will serve as front-line support, handling referrals, inbound/outbound engagement, intakes, and case documentation for service members and veterans needing mental health care access. Key duties involve executing contact center procedures for case tracking, routing, escalation, and warm handoffs to coaches.

The coach will deliver personalized, evidence-based coaching via various communication channels to active duty service members, veterans, and others needing mental health support, addressing needs ranging from acute stress to disengagement risk. Key duties involve using structured documentation and coordinating warm handoffs or activating safety escalation protocols when necessary.

The Lead will provide analytical leadership and performance measurement support, ensuring contract compliance through data-informed reporting on service member engagement, coaching outcomes, and referral follow-through. Responsibilities include developing and maintaining dashboards, analyzing trends, collaborating with clinical teams, and preparing performance reports for the DHA.

The AWS Cloud Administrator is responsible for the operational health, security posture, and continuous availability of an AWS GovCloud (IL4) environment supporting the AI Contact Center platform. This role manages IAM policies, monitors infrastructure performance, enforces compl...

The AWS Developer / Integration Engineer is responsible for building and maintaining the serverless integration layer that connects Amazon Connect, AWS Bedrock, Amazon Kinesis, and Salesforce within a FedRAMP High (IL4) AWS GovCloud environment. This role develops Lambda function...

This role is responsible for designing, building, and optimizing AI-powered capabilities within an Amazon Connect contact center environment running in AWS GovCloud (IL4). Configure and optimize Amazon Bedrock Agents for virtual agent fulfillment, real-time coaching, call summari...

The Data Catalog Specialist will manage metadata catalog operations, including data classification, tagging, and organization within enterprise repositories, while supporting intake form development and ensuring consistent metadata standards across all cataloged data assets. Key duties involve configuring SharePoint repositories, managing Power Apps intake forms, applying classification schemes, and supporting RBAC and security configurations.

rockITdata is seeking a highly skilled Data Architect to serve as a hands-on technical leader responsible for designing, implementing, and maintaining healthcare data interfaces and interoperability solutions. This role functions as both an architect and interface engineer, suppo...

ServiceNow Tier 2 Analyst providing advanced support for ServiceNow platform issues

Jira Administrator managing Atlassian tools for rockITdata