• Administer and manage Jira and related Atlassian tools (e.g., Confluence, Jira Align) supporting 500+ remote users. • Manage user access, roles, and permissions across groups to ensure compliance with security and governance requirements. • Configure and maintain Jira projects, workflows, issue types, screens, fields, and automation rules. • Establish and manage Kanban and Scrum boards, sprint configurations, and production tracking structures to improve transparency and delivery performance. • Support and help coordinate the transition and alignment to Agile SAFe methodology utilizing Jira Align. • Ensure the integrity and accuracy of databases used for process tracking and metrics reporting. • Develop and maintain dynamic Power BI dashboards using automated scripts to visualize operational and performance metrics. • Collaborate with team leads and executive leadership to support reporting needs and provide actionable insights for decision-making. • Provide regular training and user support on JQL queries, custom workflows, issue creation, automation, and system best practices. • Troubleshoot system issues, perform upgrades, and implement enhancements to improve functionality and user experience. • Maintain system documentation, governance standards, and configuration controls.