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WM

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1968H1B SponsorCompany SiteLinkedIn

Location

Alabama + 8 moreAll locations: Alabama, Arizona, Illinois, Massachusetts, Mississippi, Pennsylvania, Tennessee, Texas, Wisconsin

Posted

13 days ago

Salary

$15 - $20 / hour

High School1 yr expEnglish

Job Description

• Interact with WM Customers via Multi-Channel Customer Service • Handle 60-80 contacts a day in a fast-paced environment • Use multiple applications, knowledge bases, tools, and calculators • Provide one call resolution for customer issues • Listen for cross sell opportunities • Establish customer accounts • Attempt to retain customers who call to cancel services • Complete cross training with Operations, Sales, and Billing

Job Requirements

  • High School Diploma or GED (accredited)
  • 1 year of previous customer service experience (in addition to education requirement)

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

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