State Collection Service, Inc.
The Voice of Patient Engagement
Health Care Customer Service Representative
Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 1949H1B No SponsorCompany SiteLinkedIn
Location
Alabama + 24 moreAll locations: Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Montana, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Maryland, Michigan, Minnesota, Mississippi, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin
Posted
6 days ago
Salary
$18 / hour
1 yr expExperience acceptedEnglish
Job Description
• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance and financial assistance
• Processing payments
• Following client-specific protocols and policies
• Investigating and responding to client enquiries as needed
• Entering and monitoring payment arrangements
Job Requirements
- 1+ years’ experience working in Call Center or Customer Service function
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates will provide additional support for bilingual calls
- Minimum internet speed: 40 mbps download, 5 mbps upload
- Hard wired internet connection required
Benefits
- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
