• Establishes and nurtures strong, effective customer relationships to drive success and retention; builds trust as a valued advisor with key stakeholders. • Cultivates and maintains strong executive level relationships by highlighting the value being delivered to their organization. • Develops and maintains strategic account plans for all assigned accounts. • Collaborates with clients to implement best practices and maintain a robust freight management program. • Analyzes customer data to optimize vendor penetration and compliance, achieve savings, and uncover growth opportunities. • Conducts regular meetings with key stakeholders to review account performance and plan next steps towards achieving goals. • Delivers compelling presentations that offer clear, actionable insights to drive incremental savings for customers. • Works closely with sales to identify new opportunities within existing client base and develop winning strategies. • Engages with internal teams to ensure timely resolution of client issues and alignment with client needs. • Continuously assesses and validates client requirements to maintain relevance and effectiveness. • Keeps up with healthcare logistics trends and innovations to better address customer challenges.