• Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations. • Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders. • Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems. • Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team. • Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes. • Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.