• Own the customer experience from onboarding through post–go-live and renewal. • Proactively check in with customers at defined touchpoints during implementation and after go-live to ensure satisfaction, clarity, and momentum. • Act as the primary relationship owner, ensuring customers feel heard, supported, and confident in their partnership with Shopware. • Coordinate onboarding roadmaps with customers, agency partners, and technology partners. • Track progress against onboarding milestones and communicate status clearly to all parties. • Maintain a strong understanding of Shopware’s platform to confidently guide conversations and assess issues. • Drive adoption of Shopware features and relevant third-party technologies within the ecosystem.