runZero (formerly Rumble Network Discovery) provides a comprehensive asset inventory & network visibility platform.

Customer Success Engineer

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

43 days ago

Salary

$140K - $160K / year

Bachelor DegreeEnglish

Job Description

• Develop and maintain long-term relationships with customers through regular interactions and proactive meetings • Serve as a problem solver and subject matter expert of the runZero platform and network security industry • Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience • Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs • Advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

Job Requirements

Experience in SaaS customer success
Basic understanding of API’s
Basic understanding of computer networking and “how the internet works”
Curiosity to learn about the security industry
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
Desire to build your technical skills

Benefits

Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
401k: We match 4% of 401K contributions
Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
Paid parental leave: We offer 12 weeks of paid parental leave
Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.