No-code automation for security teams

Renewals Manager

ManagerManagerFull TimeRemoteTeam 51-200Since 2018H1B SponsorCompany Site LinkedIn

Location

United States

Posted

36 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishCyber Security

Job Description

• Own and manage the complete renewals process for Tines' customer portfolio, ensuring high retention rates and customer satisfaction • Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage • Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals • Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies • Track and analyze renewal metrics, providing regular forecasts and insights to leadership • Identify upsell and cross-sell opportunities within the existing customer base • Develop and implement standardized renewal processes and best practices • Negotiate renewal terms and conditions when appropriate • Maintain accurate customer data and renewal information in our CRM system • Build strong relationships with technical stakeholders and security teams at customer organizations • Stay informed about product updates and industry trends to effectively communicate value to customer

Job Requirements

3-5 years of experience in renewals, account management, or quota-carrying sales roles
Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth
Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS
Understanding of security operations, workflows, and challenges faced by security teams
Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders
Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
Experience using CRM systems (Salesforce preferred) and data analysis tools
Excellent organizational skills with the ability to manage multiple accounts simultaneously
Self-motivated with the ability to work independently and establish processes