The insightful, campus-wide platform redefining how students get a degree and what a degree gets them.
Enterprise Customer Success Manager – Higher Education
Location
United States
Posted
13 days ago
Salary
$80K - $165K / year
Job Description
Job Requirements
- Completed Bachelor's degree from an accredited institution
- 2+ years professional background in education technology
- Ability to navigate multi-stakeholder environments and build strong relationships across organizations
- Deep empathy for stakeholders and motivation to help them achieve their goals
- Strong persuasive communication skills, able to influence and inspire decision-making
- Experience working within bureaucratic, slow-moving organizations such as government, finance, healthcare, or higher education
- Proactive problem solver who can identify and mitigate risks while finding creative, scrappy solutions
- Skilled in data analysis and reporting, with comfort using CSV files and Excel to demonstrate ROI
- Experienced in training diverse stakeholders on complex enterprise B2B SaaS products
- Clear and concise communicator, able to document and share updates effectively
- Goal-oriented mindset focused on impact rather than tasks
- Strong organizational skills with ability to manage a caseload of 25 partners
- Comfortable handling commercial conversations, including upsells and renewals
- Collaborative team player who works effectively with sales, product, and marketing teams
- Determined and resilient, with a “get it done no matter what” attitude
- Comfortable with travel (domestic and international)
Benefits
- Competitive salary, equity, and a culture of excellence, speed, and ownership.
- Health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan.
- 401K and commuter benefits.
- Generous stock options in a Series A stage startup.
- Annual international retreats in some of the most beautiful cities & towns.
- Flexible, outcome-based culture.
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