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Role Description

This role involves providing Chronic Care Management (CCM) services to patients with chronic conditions. It is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions.

• Conduct monthly CCM phone calls with patients
• Make a high volume of outbound calls daily
• Educate patients on chronic conditions and care plans
• Coordinate care with provider offices, pharmacies, and community resources
• Identify gaps in care and social determinants of health
• Create and update care plans in the EMR
• Meet established productivity and quality expectations
• Maintain patient privacy and HIPAA compliance

Qualifications

• 1–3 years of experience as a CMA/RMA, LPN, or RN
• Active certification or professional license
• Strong verbal and written communication skills in English
• Comfortable being on the phone most of the day
• Experience with EMR/EHR systems
• Organized, reliable, and able to work independently

Requirements

• Private, quiet workspace with no interruptions
• Desktop or laptop (no tablets)
• At least one monitor (dual monitors preferred)
• Noise-canceling headset
• Reliable high-speed internet (wired connection preferred)
• Satellite internet is not permitted

Benefits

• Training Pay: $21.00/hour for 4 weeks
• Post-Training Base Pay: CMA/RMA: $16.00/hour, LPN: $18.29/hour
• Monthly Incentive: $800–$1,400, based on productivity and performance metrics