A Digital Transformation Company
Senior Workspace Support Engineer
Location
Illinois
Posted
16 days ago
Salary
$80 - $100 / hour
Job Description
Job Requirements
- 5+ years supporting Google Workspace in a production support environment.
- Comfortable with rotational and weekend shifts and participating in on-call.
- Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.
- Intermediate knowledge of GCDS.
- Strong incident management and ticketing discipline; experience with tools like ServiceNow and/or JIRA.
- Proven ability to handle escalations and mentor teammates.
- Excellent written/verbal communication with the ability to communicate effectively with executive-level stakeholders.
- Strong analytical skills; ability to manage multiple workstreams in a deadline-driven environment.
- Experience producing technical assets/documentation (e.g., architecture designs, technical docs).
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