Scandit Smart Data Capture enables users to interact with items by capturing data from barcodes, text, IDs and objects.

Mobile Developer, Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

Bachelor DegreeEnglishAndroidFlutterI OSReactReact Native

Job Description

• Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our mobile SDKs and APIs. You’ll communicate with our customers through email, ticketing system, discussion boards, and video calls to solve their problems. • Triage & Troubleshoot: Investigate issues, guide through debugging steps, and collaborate closely with our engineering team to identify and fix bugs. Build and improve sample applications to ensure smooth integration for our customers. • Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support. • Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.

Job Requirements

You are proficient in mobile development (e.g., Android, iOS, or frameworks such as React Native or Flutter) and working with debugging tools and APIs
Strong written and spoken English communication skills (C1+): clear, professional, and empathetic
A customer-first mindset, with a desire to help others succeed and an ability to stay calm under pressure
Strong analytical and problem-solving skills
You can work independently with a high degree of autonomy
Willingness to participate in an on-call rotation for occasional urgent support needs
Bachelor's or Master's degree in Engineering, Computer Science, or equivalent work experience
Experience in a support role and working with support tools like Zendesk, Intercom, or Jira is a plus
Eligible to work in Poland

Benefits

We are certified as a “Great Place to Work” in 7 countries!
Smart, people-first culture
Flexible, office, hybrid or home working
Innovation hackathons
Global team outings
Festive/end of year all company celebrations
Your birthday off
Learning and development opportunities
An attractive individual equity plan in a high growth company
Top notch tech pack to enable you to do your most productive work
Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston and Tokyo
As well as specific benefits related to the location you are joining