• Monitor and resolve outstanding or pending insurance claims and account balances. • Conduct timely follow-ups with payers via phone, fax, email, and payer websites. • Investigate and resolve claim rejections using systems such as Realmed and Availity. • Research credit balances and escalate to the Refunds Department when appropriate. • Maintain and update payer guidelines, ensuring internal teams are informed of changes. • Assist Patient Services with statement requests, itemized bills, and account research. • Support onboarding and continued development of the AR team through training, mentoring, and skill-building. • Distribute workload, monitor task completion, and ensure departmental efficiency. • Prepare and submit detailed billing documentation for escalations and payer appeals. • Partner cross-departmentally on projects, bringing AR expertise to organizational initiatives. • Communicate issues, trends, and process improvement opportunities to AR leadership.