Job Description
Job Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support
- Demonstrated experience resolving user access issues.
- Experience troubleshooting software functionality and system issues.
- Experience providing technical training to users.
- Experience using IT help desk ticketing systems.
- Experience providing remote desktop support.
- Experience supporting incident response activities.
- Proficiency in troubleshooting software issues and managing user access.
- Experience supporting cloud-based IT applications.
- Strong customer service and documentation skills.
- Desired Qualifications: CompTIA A+ certification.
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience supporting JIRA, GitLab, or similar IT management tools.
Benefits
- Working conditions: The work to be performed remotely
- Must have strong internet connection
- Quiet workspace free from interruptions and background noise
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
The role involves providing technical solutions, mentoring sales teams, collaborating on product modifications, conducting product demos, and maintaining product knowledge.
This position involves post-sales support work, taking ownership of the customer’s requirements and problems from start to finish to ensure that customers’ issues are handled in a timely and satisfactory manner. Help customers and partners overcome technical challenges Provide ha...
Product Support Engineer handling complex hardware and firmware issues at Samsara
Sr Support Engineer - FreeWheel
ComcastComcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network Backed by 24/7 customer support Recognized as a leader and innovator in the industry One of the fastest growing providers of Ethernet services
The role involves troubleshooting and providing technical solutions for product implementations, mentoring teams, and collaborating with sales to customize products.
