• Install panoramic X-ray and cone-beam equipment, along with the related computers. • Calibrate the equipment to ensure high-quality images and optimum performance. • Test and remove existing equipment for either purchase for recertification or disposal. • Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks. • Conduct performance tests on purchased equipment to ensure proper quality and condition. • Maintain tools and test equipment properly. • Deliver on-site or remote technical support for computers and dental imaging equipment. • Create and maintain necessary technical documentation and procedures. • Complete required internal, regulatory documentation, and expense reports on time. • Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods. • Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training. • Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction. • Meet health and human services, environmental health and safety and/or other applicable regulatory requirements. • Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving. • Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers. • Assume added responsibilities as asked.