• Service company equipment for customers, including installations, preventative maintenance, repairs and training. • Generate service revenue for the company by proactively selling service contracts to customers. • Interact with customers directly to schedule appointments, provide quotations, order parts, and complete repair services as appropriate. • Provide excellent customer service at every step. • Evaluate the customer’s service need, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service • Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management. • Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. • Manage communications effectively and timely. • Maintain an updated schedule, and pro-actively communicate to management when schedule is free of appointments. • Properly manage company parts, equipment and tools. • Keep an accurate inventory and care properly for equipment and tools. • Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. • Determining the kind of tools and equipment needed to do a job. • Installing equipment, machines, wiring, or programs to meet specifications. • Watching gauges, dials, or other indicators to make sure a machine is working properly. • Controlling operations of equipment or systems. • Analyzing needs and product requirements to create a design. • Conducting tests and inspections of products, services, or processes to evaluate quality or performance. • Repairing machines or systems using the needed tools. • Generating or adapting equipment and technology to serve user needs. • Determining causes of operating errors and deciding what to do about it. • Perform other related duties as required.