• Identify customer learning needs to inform and maintain the customer training roadmap. • Design, build, and deliver training programs including webinars, workshops, onboarding experiences, and conference presentations. • Develop scalable, high-quality learning assets such as tutorials, guides, examples, templates, and practice activities. • Partner with revenue teams to understand customer priorities and incorporate them into training materials and learning journeys. • Serve as a senior Articulate product and e-learning subject matter expert, providing accurate, actionable guidance across the customer lifecycle. • Develop and deliver white-glove and executive-level VIP training programs tailored to strategic customers. • Maintain all training content, customer-facing training sites, and program assets to ensure accuracy and consistency. • Own project schedules for all training initiatives, tracking deliverables, milestones, timelines, and resources. • Oversee the customer training site and ensure customer-facing content is up-to-date and well organized. • Lead operational planning for events and workshops, including vendor management, timelines, review cycles, and facilitation readiness. • Develop and maintain systems and processes for organizing training materials, assets, data, and documentation. • Manage the internal review process for training materials, ensuring accuracy, alignment, and quality. • Compile, analyze, and report training assessments and performance metrics to inform future program improvements. • Represent Articulate as a senior-level product expert by delivering high-impact demonstrations, webinars, white-glove VIP sessions, and customer-facing assets that reflect expert knowledge of Articulate products and the broader e-learning industry. • Serve as an internal guide and external ambassador on e-learning best practices, product positioning, and workflow optimization. • Provide enablement support for sales, customer success, and marketing teams to ensure product messaging is accurate and customer-informed. • Serve as a conduit between customers and internal teams, ensuring customer perspectives inform product, messaging, and training decisions. • Participate in beta testing of Articulate products; assess customer impact and provide feedback that reflects real-world usage and learning needs. • Build strong relationships with customers and influential community members to maximize engagement and identify emerging needs. • Collaborate with marketing, sales, and customer success enablement teams to share insights, refine messaging, and align programs with customer workflows and business outcomes.