• Team Leadership & Development • General Responsibilities • “Go to” person between your operations team of Account Executives and the Operations Manager • Continue to develop client relationships and penetrate/grow/retain accounts • Exception management escalation from Account Executives • Use internal reporting tools to analyze Echo’s performance and proactively address areas for concern • Manage the operational development for multiple Account Executives • Assist with LMO’s under $1,000 • General accounting for team • Load acceptance TMS systems • Market intelligence • Spot quoting • Updates and reporting • Proactive and over communication • Case management • Work closely with both sales manager and operation manager on team objectives • Cultivate talent through mentoring teammates on a daily basis