City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara is hiring a Patient & Digital Experience Domain Architect This position is fully remote. Overview We are seeking an experienced Patient & Digital Experience Domain Architect to join our Clinical Systems Domain Architecture team. This highly visible role is responsible for shaping and advancing the digital front door and end-to-end patient experience across Sentara. The Architect will partner closely with executive, clinical, operational, and technical leaders to design and drive a cohesive, patient-centered technology strategy that improves access, engagement, and experience. This role focuses on thoughtful architectural design across scheduling, registration, referrals, authorizations, communications, and digital engagement tools - ensuring solutions are intuitive, scalable, and aligned with organizational goals. About the Role The Patient & Digital Experience Domain Architect supports enterprise architecture strategy by designing and governing domain-level architecture and driving the long-term technology roadmap for patient-facing and digital experience platforms. The role provides architectural leadership and solution guidance, helping ensure digital experiences reduce friction, improve access, and create a consistent experience for patients across all channels. Domains & Technologies in Scope Epic Patient Experience Platforms : Welcome Interconnect Digital Front Door Capabilities : Online scheduling and registration Referrals and prior authorizations Patient communications and outreach Chatbots and conversational tools AI-assisted digital workflows Integration & Enablement : FHIR, APIs, interoperability patterns Experience continuity across systems and touchpoints Key Responsibilities Lead domain-level architecture strategy for Patient and Digital Experience technologies Design and drive the digital front door roadmap, focused on access, engagement, and patient experience Architect seamless workflows across scheduling, registration, referrals, and authorizations Provide architectural guidance for MyChart, chatbots, AI-assisted tools, and digital engagement platforms Partner with executive, clinical, operational, and technical leaders to align digital experience strategy with enterprise goals Serve as a contributor in Architecture Review Board (ARB) discussions related to patient-facing technologies Establish standards and patterns that promote usability, accessibility, consistency, and scalability Evaluate emerging technologies that improve patient self-service, communication, and personalization Required Qualifications Preferred Qualifications Background with Epic eMPA and prior authorization workflows Experience with additional Epic digital tools such as Welcome and Interconnect Demonstrated experience designing or improving digital front door capabilities Familiarity with chatbots, conversational interfaces, or AI-assisted digital tools Knowledge of FHIR, APIs, and interoperability patterns Experience contributing to enterprise architecture governance or participating in ARB Exposure to accessibility, usability, or service design principles Talroo-IT . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.