• You'll refine and optimize the core platform that powers Hightouch's business. This means: • Polish and elevate craft: You'll identify friction points in existing flows and systematically improve usability, visual design, and interaction patterns. You're obsessed with details and know how to balance perfection with pragmatism. • Deep collaboration: You'll work embedded with engineering teams (Customer Studio Backend, Control Plane, IDR) and PMs to shape product strategy and execution. You'll write specs, participate in technical discussions, and be a thought partner throughout the development process. • Product thinking at scale: You'll connect with enterprise customers, synthesize complex requirements across different user types (marketers, admins, data teams), and translate those insights into elegant solutions that work for both novice and power users. • Leverage AI tools: You'll use tools like Cursor, Claude Code, and Framer to prototype faster, generate variations, and explore design possibilities that would be too time-consuming to build manually. You'll push the boundaries of what's possible with AI-assisted design. • System-level thinking: You'll work across multiple product areas (Customer Studio, IDR, Control Plane) and identify opportunities to create unified experiences and shared patterns that scale across the platform. • Own the details: From empty states to error handling to loading patterns at massive data scale, you'll ensure every interaction is thoughtful and polished.