Bridgeway Benefit Technologies

Leader in technology solutions for the Taft-Hartley industry.

Technical Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

31 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglishAzureCloudDNSFirewallsLinuxTcp/ipUnix

Job Description

• Monitor, maintain, and troubleshoot software and networking systems, including servers, workstations, and applications. • Provide technical support to end-users, resolve software and networking issues, and ensure a high level of customer service. • Assist in maintaining and troubleshooting network systems, including routers, switches, and firewalls. • Ensure regular backups of critical systems and data and assist in restoring operations as needed. • Apply system patches, updates, and upgrades to maintain security and compliance. • Document system configurations, procedures, and support activities. • Work closely with senior system administrators, Bridgeway staff, and vendors to resolve issues and implement solutions. • Stay up to date with emerging technologies and participate in training to enhance system administration skills.

Job Requirements

  • 2+ years of professional experience in a technical support or system administrator role required.
  • Proficiency in server setup, configuration, scripting, and maintenance (Windows, Linux, and/or Unix environments).
  • Intermediate understanding of networking protocols (TCP/IP, DNS, DHCP) and security practices.
  • Ability to perform system backups, restore operations, and disaster recovery procedures.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Experience with cloud environments, Azure preferred.
  • Experience with system monitoring and management tools is a plus.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong problem-solving and analytical abilities.
  • Excellent communication and interpersonal skills.

Benefits

  • Competitive salary
  • Remote work flexibility
  • Professional development opportunities
  • Equal opportunity employer

Related Categories

Related Job Pages

More Support Engineer Jobs

Lead Senior Technical Analyst

VetsEZ

Agile | Adaptive | Ardent

Support Engineer31 days ago
Full TimeRemoteTeam 201-500H1B No Sponsor

Lead Senior Technical Analyst managing alerting and analytics for healthcare platforms

AnsibleApacheAWSCloudETLJenkinsPythonSplunkUnix
Texas + 1 moreAll locations: Texas, Washington
Support Engineer31 days ago
Full TimeRemoteTeam 51-200Since 1988

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes.  Within Kraft Kennedy, the IES is res...

Tennessee
Support Engineer31 days ago
Full TimeRemoteTeam 51-200Since 1988

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes.  Within Kraft Kennedy, the IES is res...

Pennsylvania
Support Engineer31 days ago
Full TimeRemoteTeam 51-200Since 1988

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes.  Within Kraft Kennedy, the IES is res...

Kentucky