The most holistic solution for video-based learning engagement, authoring and assessments.

Customer Success Manager – Education

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2010H1B SponsorCompany Site LinkedIn

Location

Ohio

Posted

80 days ago

Salary

$80K - $100K / year

Bachelor Degree5 yrs expEnglishCloud

Job Description

• The Customer Success Manager (CSM) leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. • The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360. • The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. • Actively promoting new product offerings and features to accelerate adoption and drive usage growth. • Managing and renewing existing account relationships. • Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.

Job Requirements

Bachelor's degree (preferred), graduate degree (a plus)
A minimum of 5 years related professional experience in:
1. Consultative sales or account management or customer success
2. Experience with Cloud/SaaS Applications
3. Academic technology, eLearning, or instructional design (a plus)
Outstanding verbal and written communications skills
Well-organized self-starter, able to handle multiple tasks with minimal oversight
Working knowledge of educational Learning Management Systems
Technically savvy individual who can master and demonstrate Echo360 products
Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight
Strong team player who can effectively collaborate and lead activities with the overall territory team
Willingness/availability to travel.

Benefits

Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy.