• Drive Value Realization: Define and track "Value Milestones" for enterprise customers • Manage Enterprise Account Health: Execute quarterly business reviews (QBRs) and health assessments • Scale Success Infrastructure: Design and implement the team structures, playbooks, and support workflows • Optimize User Journeys: Map and refine the end-to-end customer lifecycle to increase platform adoption • Feedback Loop Integration: Synthesize customer investigation processes and detection gaps into structured product requirements • Strategic Advisory: Serve as a subject matter expert for customer security leaders