• Develop and Deliver Training, Templates, and Artifacts (40%) • Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules. • Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender. • Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of College Board products and assessments. • Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners. • Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts. • Learning Strategy and Standards (30%) • Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence. • Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements. • Anticipates future learning needs by staying current with design trends and research. • Balances prioritization and delivery of new strategies and approaches with current business needs. • Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences. • Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required. • Ensure final artifacts are compatible with organization’s LMS and broader knowledge management infrastructure. • Continuous Improvement and Evolve Content (30%) • Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives. • Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement. • Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions. • Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team.