Gainsight

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Senior Manager, Professional Services Operations

OperationsOperationsFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

New York + 4 moreAll locations: New York, Rhode Island, South Carolina, Tennessee, Texas

Posted

69 days ago

Salary

$140K - $150K / year

7 yrs expEnglishSFDC

Job Description

• Manage the repository of PS operational content, including offering calculators, SOW templates, SKUs, and packaging. • Execute the PS offer release process, ensuring coordination across Sales, Finance, Legal, and Delivery. • Enforce opportunity data standards and manage approval workflows to ensure efficient SOW redlines and deal triage. • Maintain naming, SKU, and pricing consistency to support repeatability and partner scale. • Administer the internal PS tech stack and ensure governance and output standards are met. • Implement prioritized AI and automation initiatives to increase accuracy and reduce manual effort. • Collaborate with Product and internal tooling teams to operationalize AI use cases within PS workflows. • Maintain the PSA platform, ensuring data accuracy, reporting reliability, and system stability. • Support operations for SFDC, Services CPQ, Trello scoping workflows, and Workrails contract automation. • Monitor data quality, forecasting, utilization, and delivery insights to drive continuous improvement. • Ensure systems consistently support the operational needs of ARR services and partner delivery. • Manage PS Sales Operations processes, including pricing governance, quoting workflows, and partner services coordination. • Update and distribute enablement materials such as offer guides, battle cards, and objection handling frameworks for sellers and partners. • Oversee automated partner workflows to ensure partner-delivered engagements adhere to standardized processes. • Partner with Sales leadership to resolve operational friction and improve the seller experiences • Manage and mentor a team of four analysts across the US and India. • Guide the Deal Desk team to focus on strategic operational impact and efficient sales support. • Foster analyst autonomy in reporting, data management, and daily problem-solving. • Uphold clear standards, operating rhythms, and documentation to ensure team consistency.

Job Requirements

  • 7+ years in PS Operations, Deal Desk, or RevOps with experience managing operational workflows in a PS business
  • Experience with PSA platforms
  • Experience executing AI and automation initiatives in operational workflows
  • Proven ability to lead distributed teams and collaborate effectively with cross-functional partners
  • Strong operational discipline and comfort working in a multi-product environment
  • Experience maintaining enablement materials such as offer guides, playbooks, and positioning briefs for Sales and partners

Benefits

  • fully covered medical premiums (employee-only)
  • flexible PTO
  • 401(k) plan
  • dental and vision coverage
  • remote work options
  • $10,000 lifetime fertility stipend
  • access to coworking spaces around the globe
  • dedicated Recharge Holidays - one long weekend each quarter to relax and reset

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