• Lead the end-to-end onboarding and rollout process for agencies adopting The Machine • Define repeatable playbooks for technical setup, data integration, and team training • Collaborate closely with product, data, and engineering teams to ensure smooth implementation and issue resolution • Build, mentor, and lead a team of Solutions Engineers and Implementation Specialists • Establish operational standards, documentation, and metrics for onboarding success • Manage resource allocation and prioritization across simultaneous rollouts • Understand agency data environments, workflows, and pain points to design tailored onboarding solutions • Translate business needs into technical requirements for integrations, data pipelines, and permissions • Partner with the Product and Data teams to improve tooling, APIs, and configuration systems based on rollout feedback • Coordinate with agency stakeholders, Machine leadership, and Stagwell IT/data infrastructure teams • Track milestones, dependencies, and deliverables to ensure on-time, high-quality launches • Report implementation progress and adoption metrics to leadership • Create and maintain onboarding documentation, training materials, and data setup guides • Identify and execute opportunities to streamline and scale the onboarding process • Feed insights from implementations back into The Machine’s roadmap and development process