Senior Hardware Support Engineer
Location
United States
Posted
29 days ago
Salary
$125K - $180K / year
Job Description
Job Requirements
- Strong hands-on expertise with server hardware in data center or large-scale production environments
- Proven experience performing root cause analysis of hardware and firmware failures
- Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes
- Experience working directly with hardware vendors and engineering teams to resolve production issues
- Structured problem-solving skills using formal IT or incident management methodologies
- Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns
- Experience coordinating technical activities with on-site operations teams
- Ability to manage multiple concurrent investigations with production impact
- Clear written and verbal communication skills in cross-functional environments
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with company contribution
- Flexible paid time off
- Paid parental leave
- Professional development support
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