Technical Support Engineer
Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1915H1B SponsorCompany SiteLinkedIn
Location
Arizona + 2 moreAll locations: Arizona, California, Nevada
Posted
25 days ago
Salary
$120K - $168K / year
High School5 yrs expEnglishCyber SecurityFirewallsMy SQLOraclePostgresSQL
Job Description
• Provide technical support for the ALFO Branch Offices on an as needed basis
• Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.
• Identify all technical risks and assist local site team members in risk mitigation planning
• Assist in project commissioning planning for complex projects to support local project teams as required
• Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings
• Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers
• Participate in the creation and updating of the training content for Field Engineers
• Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers
• Create and maintain standard work instructions in accordance with the Operations Manual guidance
• Provide local training and guidance that is aligned with ALFO standard work and best practices
• Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested
• Assist local management in mentoring Field Engineer Supervisors and Field Engineers
Job Requirements
- High School Diploma or GED
- 5+ years experience working with building controls systems
- Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices
- Exceptional ability to communicate network and server needs to client IT departments
- Working knowledge of the OSI Model
- Awareness of cybersecurity best practices and ability to advise and generate guidance
- Knowledge of BAS servers
- Hierarchal WebCTRL servers
- Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle)
- Pros and cons of virtual versus physical servers and the support requirements of both
- Strong working knowledge of remote connection methods and best practices
- Understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)
- In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration)
- Network troubleshooting techniques and the use of network monitoring tools: DLcapture Wireshark Oscilloscope Modscan or Equivalent
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Healthcare Spending Account
- Dependent Care Spending Account
- Tuition Assistance