Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1915H1B SponsorCompany SiteLinkedIn

Location

Arizona + 2 moreAll locations: Arizona, California, Nevada

Posted

25 days ago

Salary

$120K - $168K / year

High School5 yrs expEnglishCyber SecurityFirewallsMy SQLOraclePostgresSQL

Job Description

• Provide technical support for the ALFO Branch Offices on an as needed basis • Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc. • Identify all technical risks and assist local site team members in risk mitigation planning • Assist in project commissioning planning for complex projects to support local project teams as required • Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings • Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers • Participate in the creation and updating of the training content for Field Engineers • Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers • Create and maintain standard work instructions in accordance with the Operations Manual guidance • Provide local training and guidance that is aligned with ALFO standard work and best practices • Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested • Assist local management in mentoring Field Engineer Supervisors and Field Engineers

Job Requirements

  • High School Diploma or GED
  • 5+ years experience working with building controls systems
  • Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices
  • Exceptional ability to communicate network and server needs to client IT departments
  • Working knowledge of the OSI Model
  • Awareness of cybersecurity best practices and ability to advise and generate guidance
  • Knowledge of BAS servers
  • Hierarchal WebCTRL servers
  • Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle)
  • Pros and cons of virtual versus physical servers and the support requirements of both
  • Strong working knowledge of remote connection methods and best practices
  • Understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)
  • In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration)
  • Network troubleshooting techniques and the use of network monitoring tools: DLcapture Wireshark Oscilloscope Modscan or Equivalent

Benefits

  • Health Care benefits: Medical, Dental, Vision; wellness incentives
  • Retirement benefits
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty
  • Military leave
  • Purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Health Savings Account
  • Healthcare Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance

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