• Work with customers through multiple communication methods to address inquiries related to Rethink’s new Integrated Billing system, clearinghouse enrollment or general ABA billing questions. • Close tickets once you have responded to the client inquire and fully address their questions. • Respond to clients within a 24-hour timeframe. • Maintain strict HIPAA-compliant confidentiality with all client-related data. • Log tickets into sales force for issues that need to be escalated to the RCM, Product or Technology teams. • Learn how the Integrated Billing system works and how it interfaces with multiple clearinghouses, payers and providers. This will be an ongoing process as system capabilities and client scope is expanded. • Support both East and West coast clients as needed. • Perform other responsibilities as directed including learning and assisting users with our BH and Employer Products