This role involves building professional relationships with members and colleagues while serving as the first point of contact to provide excellent service and recommendations for financial goals. Responsibilities include accurately processing various financial transactions across multiple channels, educating members on products, and maintaining strict confidentiality and adherence to guidelines.

The specialist is responsible for managing executive escalations and the incident management program by investigating, troubleshooting, and resolving written customer concerns across multiple channels, including social media and regulatory agencies. Duties also involve tracking escalation data, proposing settlement agreements, and communicating effectively with internal and external stakeholders.

The primary role involves providing technical assistance and support to dealers and customers via phone, email, and remote desktop, resolving inquiries using all available tools and resources. Responsibilities include maintaining system performance, walking customers through problem-solving, and supporting proprietary software and carrier platforms.

The Customer Care Specialist I is responsible for resolving routine service inquiries from members, beneficiaries, or providers, which may involve claims processing, benefit education, and eligibility checks. Employees must ensure adherence to all HIPAA, State, and Federal regulations while maintaining accurate documentation of all communications.