• Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals. • Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service. • Troubleshoot customer issues within our interface engine (IRIS by InterSystems) and develop processes to prevent similar issues in the future. • Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services. • Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings. • Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis. • Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system. • Post-implementation partnership with iRhythm Customer Care, Revenue Cycle Services, and Commercial Partnerships organizations to provide ongoing support. • Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.