• Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication. • Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust. • Design Trust Policies as appropriate to govern marketplace participation by Restaurant Partners and other third parties critical to quality customer experience and develop internal training and monitoring processes to ensure compliance with policies. • Lead and keep up to date on product feature benchmarking across relevant comparator companies and stay knowledgeable on developing marketplace Trust standards and best-in-class Trust solutions & communication strategies across both B2C and B2B ecosystems. • Bring or swiftly develop expertise in health and safety expectations in food and third party delivery to advise on potential relevant marketplace strategies and potential product signals or features to help establish customer Trust in quality & safety. • Act as liaison between legal compliance functions and product team members as regulatory landscape on third party food platforms/delivery companies evolves. • Represent and socialize internally the important role marketplace Trust will have in AI-visioning and understanding current consumer sentiment as to product and company attributes that instill Trust as AI adoption grows. • Support, as needed, Fraud and Security Teams to solution Trust-building back-end strategies and front-end requirements or UX features. • Provide experienced, best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders or National-scale Restaurant Partner brands. • Lead internal fact gathering, as needed, to support legal’s investigation into actual or potential disputes arising from trust-breaching events or escalations, including communication with Public Health agencies where needed. • Periodically attend and potentially participate in external Trust and Safety/Marketplace Risk Conferences and other external industry events.