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Role Description

The Service Director of Asset Manager is responsible for providing leadership, technical support and direction to the asset management team, including overseeing successful implementation and account management through the long-term obligation to the customer.

• Makes safety the number one priority at each customer site.
• Develops and implements an operational, preventive maintenance, emergency response, repair and temporary services execution plan to maximize overall business objectives, and ensure efficiency & resiliency of assets and system.
• Develops and implements a plant manual and operational plan for each customer.
• The plan includes strategies for communication amongst customer and Company team to identify, manage and share overall best practices and company resources.
• Ensures business and asset operational continuity across all geographies.
• Develops and implements a quality control plan (Executive Walks) to ensure operation execution plan meets expectations.
• On-boards and maintains qualified vendors and subcontractors.
• Coordinates and aligns internal business lines to support and implement the operation, preventive maintenance, emergency response, repair and temporary services execution plan.
• Handles hiring and disciplinary duties for the team.
• Develops, coordinates and implements training plan for Asset Management Team and Client.
• Reviews monthly KPIs: customer reports, completed maintenance, chemical treatment reports and repairs, monthly & annual reports.
• Reviews team schedules and aligns resources with client, facility and system requirements to ensure efficiency and resiliency.
• Works with the team to implement improvements as needed.
• Evaluates performance of each account relative to customer satisfaction and provides leadership for technical support performance enhancement and proactive resolution of issues.
• Allocates and sources resources as needed to ensure the team commitments to customers and systems are met.
• Ensures compliance with state, local and federal legal requirements and operates the business and systems with the highest level of ethics.
• Ensures the quality of work to industry, manufacturer, corporate and project requirements.

Qualifications

• Bachelor’s Degree, preferred.
• Minimum of 10 years of successful and verifiable experience in Service Operations and Management.
• Experience in managing multiple customers and teams.
• 5+ years’ experience with managing teams and personnel.
• Understanding of the company’s policies and procedures, with the ability to create solutions and offer guidance.
• Passionate about providing services and promoting safety on the job, with knowledge to enforce safety policies.
• Knowledge of service, troubleshooting, preventive maintenance and repairs.
• Ability to create additional opportunities for business growth through customer management.
• Ability to assist with the management of profit and losses as well as reporting on quarterly and monthly projections.
• Ability to create a reliable financial forecast.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company’s competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Requirements

• 20-60% of the time will be spent traveling to the job site(s)/office locations.

Physical/Work Environment Requirements

• Climbing stairs.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Conditions

• Central Energy Plan Environment.

Physical Demands

• Light work that includes adjusting and/or moving objects up to 20 pounds.

Pay Range

USD $129,000.00 - USD $172,000.00 /Yr.

Equal Opportunity Employer Statement

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.