• Support the execution of Mixpanel’s digital Customer Experience (CX) strategy for scaled customers, helping deliver consistent, valuable experiences across the customer lifecycle. • Build, launch, and manage digital programs for core customer journeys such as onboarding, product adoption, lifecycle engagement, and renewal readiness. • Execute digital campaigns across channels (email, in-app, Slack, webinars, etc.) to drive product adoption and ongoing engagement. • Monitor program performance and customer engagement metrics; run tests and iterate to improve outcomes like adoption, retention, and CSAT. • Help automate and improve operational workflows that enable Customer Success Architects to work more efficiently, including identifying risk signals and engagement triggers. • Create and maintain clear documentation, playbooks, and SOPs for repeatable digital customer programs. • Partner closely with Customer Success, Product, Sales, Marketing, and Operations teams to gather requirements and ensure smooth execution of programs. • Collaborate with data and ops partners to support customer segmentation, data quality, and targeting for digital outreach. • Track and report on key program metrics and operational KPIs, sharing insights and learnings with stakeholders. • Stay curious about digital CX best practices, tools, and trends, and contribute ideas for continuous improvement.