• Manage a few of our premier clients in close partnership with a Sales Account Director. • Lead client engagement, ensuring a seamless experience and measurable value from IDC’s services. • Serve as the bridge between the client and IDC's internal teams, feeding critical insights back to Sales and Analysts to deepen engagement and identify opportunities for growth and expansion. • Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor. • Navigate complex organizations to expand IDC’s reach and engage senior stakeholders. • Guide new clients through a structured onboarding journey in partnership with IDC’s onboarding team. • Represent the customer’s perspective internally by capturing feedback and collaborating with product, research, and services teams. • Monitor client engagement and usage trends to anticipate challenges and address risks before they escalate. • Partner with Sales Account Directors on renewal cycles, supporting with success planning.