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Role Description

Join Job Duck as a Receptionist – Legal Operations and become the welcoming voice and face of a dynamic legal team. In this role, you’ll manage the front desk experience, ensuring every client interaction is professional, warm, and efficient.

• Handle inbound and outbound calls
• Maintain organized documentation
• Oversee the office calendar to keep operations running smoothly
• Thrive in a fast-paced environment
• Engage with people and take initiative to improve processes
• Deliver exceptional customer service

Salary Range

From $1,015 USD to $1,100 USD

Responsibilities

• Answer all inbound calls for the firm and provide accurate information
• Serve as the first point of contact, filtering unnecessary communications
• Organize and maintain documents for easy access
• Make outbound calls as needed (15–20 per day)
• Coordinate with attorneys and paralegals to ensure smooth communication flow
• Utilize SmartAdvocate for case management and RingCentral for call handling
• Review client files to address questions without escalating unnecessarily
• Communicate effectively with internal teams via Microsoft Teams and Outlook
• Manage and oversee the office calendar, scheduling calls, meetings, and events

Requirements

• Office Hours: 8:30 AM – 5:30 PM EST
• Software: SmartAdvocate, RingCentral, Microsoft Teams, Outlook

Required Skills

• 2-3 years of experience in a client-facing role, such as receptionist, customer service, or sales
• Legal background is highly appreciated
• Advanced English skills (both written and spoken)
• Customer service orientation
• Detail-oriented and organized
• Ability to manage multiple tasks efficiently
• Proactive and solution-focused mindset
• Comfortable speaking up and suggesting improvements
• Tech-savvy

Work Shift

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages

• English
• Spanish

Application Process

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.