• Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and on-boarding processes. • Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations. • Works with on-site team to provide vendor and marketing outreach to generate Community awareness and qualified traffic. • Establishes relationships with preferred employers within the market. • Oversees resident function efforts, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals. • Assists with establishing and implementing social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools. • Conducts Focus Groups to identify housing needs and communicate potential new housing trends. • Monitors on-line rating and reputation management sites and assists on-site teams with response recommendations.