• Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience. • Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor. • Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points before they impact the relationship. • Work closely with the strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives. • Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference. • Act as the 'Voice of the Client" within SmartBug, ensuring their needs and concerns are prioritized by the delivery teams. • Lead high-level conversations around client concerns or pivots in business direction, maintaining poise and professional integrity. • Mentor the financial health of the account, ensuring the partnership remains profitable and within the intended commercial scope. • Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client. • Drive the collection of the client reviews, case studies, and awards to celebrate the success of the partnership.