• Manages assigned vendors within established governance, policies, and escalation frameworks. • Coordinate forecasts/resource projections between vendor and internal Lumicera department as needed. • Ensure vendor access to systems proprietary information, and/or protected health information is appropriate and compliant based on delegated services. • Support contract management activities in coordination with Procurement, Vendor Risk Management, Legal, and Finance as well as other departments (e.g., Ops, IT) including but not limited to scope changes, renewal impacts and termination notifications. • Evaluate performance and proactively provide feedback to vendor(s) to increase customer satisfaction, efficiency, and effectiveness. • No less than quarterly, establish review forums with vendors to analyze, discuss, and provide feedback on performance as well as facilitate mutual input, with an improvement mindset – such as corrective action plans. • Provide recommendations to vendor(s) and leadership on vendor performance, risk mitigation, and improvement opportunities. • Lead regular calls with appropriate internal and external parties aimed at identifying and solving top issues affecting the customer(s) (internal and external). • Collaborate with vendors and Lumicera affiliates to ensure mutual understanding of goals and roles and responsibilities of each in achieving those goals across entities. • Oversee invoices to ensure billing is appropriate based on scope or Statement of Work (SOW) and that payment is managed timely. • Keep Lumicera (or internal client department) and vendor informed of all upcoming customer-facing testing and updates to products or services that could generate customer inquiries and/or result in process changes or potential/expected outages. • Institute best practices by conducting process reviews and memorializing process improvements via documentation. • Lead monthly and/or quarterly KPI and performance evaluations with vendor teams, ensuring that goals are clear and optimal performance levels are reached. • Other duties as assigned.