Security, Identity & Intelligence On Every Voice
Customer Success Manager
Location
United States
Posted
10 days ago
Salary
$130K - $140K / year
Job Description
Job Requirements
- 5+ years of relevant experience with at least 3 years in a Customer Success Manager role
- Proven ability to manage C-Level relationships with Fortune 100 customers
- Experience managing multiple enterprise accounts and ensuring clients have a high CSAT
- Experience with vendor based anti fraud or authentication solutions preferred
- Ability to lead strategic discussions
- Experience reporting customer health to executive management
- Experience with Microsoft Office and Mac O/S; Google, GMail, Gainsight, Salesforce
- Willing to travel up to 10% is required
- Understanding of call center/CCaaS/data center infrastructure is preferred
- Understanding the authentication and fraud pain points in the contact center
- Experience working in the security and/or fraud industry is preferred.
Benefits
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2025 where the entire company rests and recharges!
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
- Identity protection through Norton LifeLock
- Recurring monthly Phone and Internet allowance
- One Time home office allowance
- Remote first environment – meaning you have flexibility in your day!
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness Program including Employee Assistance Program, 24/7 Telemedicine
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