Digital Automation for Government
Customer Success Manager
Location
District of Columbia + 1 moreAll locations: District of Columbia, Washington
Posted
9 days ago
Salary
$100K / year
Job Description
Job Requirements
- 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required).
- Strong background working with government or public sector clients (required).
- Proven ability to influence senior stakeholders and present strategic recommendations to executives.
- Operates with a bias to action and enthusiastically embraces change management.
- Highly organized with strong attention to detail and follow‑through that thrives in a fast-paced, growing organization.
- Strong account management skills with a track record of managing complex, multi-stakeholder initiatives.
- Experience with SaaS/cloud-based applications and digital transformation programs.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes.
- Skilled in developing product use cases and guiding customers on best practices.
Benefits
- Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)
- Company-sponsored life, short-term, and long-term disability insurance
- 11 Paid holidays
- Flexible time off
- 401k plan with 4% employer match
- Monthly home office stipend
- Monthly wellness stipend
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