Advanced Specialist, Customer Success - Faculty Advisor - Business and Economics

Full TimeRemoteTeam 29,811Since 1871Company Site

Location

United States

Posted

1 day ago

Salary

Not specified

No structured requirement data.

Job Description

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Role Description

The Faculty Advisor for Business is a key member of the Faculty Advisory Team within the Pearson North America Higher Education Customer Success Organization. They will strategically identify and partner with key course-level administrators, acting as a pedagogical and subject-matter expert on the alignment of Pearson digital products with instructors’ learning objectives and student outcomes.

  • Expertise and experience in teaching Business & Economics at the college or university level
  • Expert-level knowledge of Pearson digital implementation models within courses related to their own teaching/research field
  • Investigate and respond to questions, offering tailored responses to specific audiences and purposes
  • Develop and utilize a set of milestones to effectively track growth and success
  • Collaborate with other teams to provide insights and feedback from the perspective of an instructor
  • Equip faculty at pre-identified accounts with necessary skills and information to maximize the impact of Pearson digital products
  • Facilitate face-to-face and virtual trainings or workshops
  • Create implementation-specific product tutorials or videos

Responsibilities

  • Partner with course-level administrators to advise on the integration of Pearson digital products
  • Consult on digital assessment, grading, and reporting strategies
  • Create department-specific training resources such as videos, guides, and webinars
  • Consult with product teams to advise on products under development
  • Partner with Sales in campaigns, calls, meetings, and demonstrations
  • Use success metrics and reporting structures to provide documentation of recommendations and course design evolution
  • Requires some travel to conduct face-to-face training and implementation workshops

Qualifications

  • Master's degree in assigned discipline area is required
  • At least 5 years of experience at the collegiate level or comparable is required
  • Power-user experience with Pearson MyLab preferred
  • Additional business education or credentials a plus
  • Experience at technical colleges, trade schools, or career and technical education centers a plus
  • AACSB knowledge and experience a plus
  • Quality Matters knowledge and experience a plus
  • Online teaching experience preferred
  • LMS Experience preferred
  • Experience with Copilot and other Generative AI tools a plus
  • Ability to engage with international customers in different time zones a plus
  • Experience presenting at conferences, department meetings, and events
  • High Achievement: Collegiate Teaching Award(s)

Requirements

  • Schedule: 40 hours per week; flexibility to accommodate teaching schedule may be possible
  • Salary: $68,000-73,000 annually
  • This position is eligible for Pearson’s annual incentive program
  • Applications will be accepted through March 15, 2026

Hiring Process

  • Initial Interview with Human Resources Recruitment
  • Interview with panel of Faculty Advisory Services Manager, Product Marketing Specialist, Product Management Specialist, and/or Product Management Director
  • Work Sample Project: Brief video to train on an aspect of MyLab and video to promote a feature of MyLab
  • Second interview with Faculty Advisory Services Manager, Faculty Advisors, and/or Product Marketing Specialist if necessary

Job Requirements

  • Master's degree in assigned discipline area is required
  • At least 5 years of experience at the collegiate level or comparable is required
  • Power-user experience with Pearson MyLab preferred
  • Additional business education or credentials a plus
  • Experience at technical colleges, trade schools, or career and technical education centers a plus
  • AACSB knowledge and experience a plus
  • Quality Matters knowledge and experience a plus
  • Online teaching experience preferred
  • LMS Experience preferred
  • Experience with Copilot and other Generative AI tools a plus
  • Ability to engage with international customers in different time zones a plus
  • Experience presenting at conferences, department meetings, and events
  • High Achievement: Collegiate Teaching Award(s)
  • Schedule: 40 hours per week; flexibility to accommodate teaching schedule may be possible
  • Salary: $68,000-73,000 annually
  • This position is eligible for Pearson’s annual incentive program
  • Applications will be accepted through March 15, 2026
  • Hiring Process
  • Initial Interview with Human Resources Recruitment
  • Interview with panel of Faculty Advisory Services Manager, Product Marketing Specialist, Product Management Specialist, and/or Product Management Director
  • Work Sample Project: Brief video to train on an aspect of MyLab and video to promote a feature of MyLab
  • Second interview with Faculty Advisory Services Manager, Faculty Advisors, and/or Product Marketing Specialist if necessary

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